Shipping Policy

Thank you for shopping with Dorsen Leather. We are committed to processing and delivering your order as quickly and reliably as possible. Please review our shipping policy below for full details on processing times, delivery estimates, shipping costs, and tracking.

Order Processing Time

All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay in your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. Estimated delivery times are as follows, starting from the date of dispatch:

• United States: 7–12 business days
• United Kingdom: 7–14 business days
• Canada: 8–14 business days
• Rest of the World: 10–20 business days

Delivery times are estimates only and are not guaranteed. They may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment directly through the carrier's website. Please allow 24–48 hours for tracking information to update after dispatch.

Shipping Destinations

We currently ship to the United States, United Kingdom, and Canada. If your country is not listed at checkout, please contact us at dorsenleathercontact@gmail.com to check availability for your location.

Customs, Duties & Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Dorsen Leather is not responsible for these charges, and they are the sole responsibility of the customer. Please contact your local customs office for more information before placing your order.

Order Confirmation & Address Accuracy

Please double-check your shipping address at checkout. Dorsen Leather is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at dorsenleathercontact@gmail.com or +92 315 2530851, and we will do our best to correct it before dispatch.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the shipping carrier. In the rare case that a shipment is confirmed lost in transit, we will offer a replacement or a full refund, at your preference.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery at dorsenleathercontact@gmail.com with photos of the item and its packaging. We will arrange a free replacement or full refund as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will receive a separate tracking number for each shipment, and this will not incur any additional shipping charges.

Need Help With Your Order?

If you have any questions or concerns about your shipment, our support team is happy to help. Reach out to us at:

Email: dorsenleathercontact@gmail.com
Phone / WhatsApp: +92 315 2530851