Refund policy

Return & Exchange Policy

At Dorsen Leather, your satisfaction is our top priority. We want you to feel completely confident in your purchase, and if something isn't quite right, we've made our exchange and return process simple, transparent, and fair. Please read the details below carefully.

Exchange Policy

We offer a 30-day exchange window from the date your order is delivered. If you'd like a different size, color, or style, we're happy to help you find the right fit.

Exchange Eligibility

To qualify for an exchange, your item must meet the following conditions:

  • Requested within 30 days of the delivery date
  • Unused, unworn, and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or confirmation email)

Custom-made, personalized, or items marked "Final Sale" are not eligible for exchange.

How to Request an Exchange

  1. Email us at dorsenleathercontact@gmail.com or call/WhatsApp us at +92 315 2530851 within 30 days of delivery
  2. Share your order number, the item you'd like to exchange, and your preferred size, color, or style
  3. Our team will confirm availability and provide return shipping instructions
  4. Pack the item securely in its original packaging and ship it back to us
  5. Once received and inspected, we'll process your exchange and ship out the new item

Exchange Processing

Exchanges are subject to stock availability at the time of your request. If your preferred replacement is out of stock, we will offer a suitable alternative or issue a full refund instead. If there is a price difference between the original and new item, we will either refund the difference or send you a secure payment link to cover the remaining balance.

Return Policy

We offer a 30-day return policy from the date of delivery. If 30 days have passed since you received your order, we're unable to offer a refund.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging with all tags attached
  • You provide proof of purchase (order number or confirmation email)
  • The item is not damaged due to misuse, alteration, or normal wear and tear

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Custom-made or personalized leather jackets
  • Gift cards
  • Items showing signs of use, odor, or alteration

How to Start a Return

  1. Contact us at dorsenleathercontact@gmail.com or +92 315 2530851 within 30 days of delivery
  2. Include your order number, the item you'd like to return, and the reason for your return
  3. Our team will review your request and send you return instructions along with a shipping address
  4. Pack the item securely and ship it back to us
  5. Once received and inspected, we will notify you of the approval status of your return

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund will be automatically applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Late or Missing Refunds

If you haven't received your refund yet, please first check your bank account again, then contact your credit card company, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please reach out to us at dorsenleathercontact@gmail.com.

Return Shipping

Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect, in which case we will cover the full cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at dorsenleathercontact@gmail.com along with photos of the item and packaging. We will arrange a free replacement, exchange, or full refund, whichever you prefer.

International Returns

We proudly ship to and accept returns from customers in the USA, UK, and Canada. International customers are responsible for any customs duties or taxes incurred during return shipping, unless the return is a result of our error.

Need Help?

Our support team is here to help with any questions regarding your return or exchange. Contact us anytime at:

Email: dorsenleathercontact@gmail.com
Phone / WhatsApp: +92 315 2530851